No more cancellations?  Uber drivers can now see destinations before accepting rides

No more cancellations? Uber drivers can now see destinations before accepting rides

Uber India taxi ordering app, on Thursday, said it has raised fares over the past few weeks to hide drivers from the impact of higher fuel prices in many cities in India, adding that it is now showing the trip destination to drivers before they decide. Accept a connection to enable them to make informed decisions.

The company said it always strives to make driving with Uber a practical and attractive option for drivers, adding that “the recent price increase will directly boost their earnings per ride.”

“The rise in fuel prices has affected everyone, especially taxi drivers who have felt the pain of rising fuel costs,” the company said in a statement when it announced a slew of new product features to improve the driver and driver experience.

She explained that in March of this year, the first-ever Uber Drivers Advisory Board convened, and members of the drivers’ board had raised this as a major issue.

“Over the past few weeks, we have been raising Uber fares to relieve drivers of the impact of higher fuel prices in several cities in India,” the statement said.

Uber also said it is now showing drivers the destination of the ride before they decide to accept the ride to enable them to make informed choices.

Uber said in a statement that the front-facing feature already exists in 20 cities and will be expanded to all other cities.

The move is gaining importance as the government recently warned taxi aggregators, including Ola and Uber, to take drastic action unless they improve their systems and address growing consumer complaints.

On May 10, the government held a meeting with passenger service platforms amid a surge in consumer complaints about alleged unfair trade practices by them, including a ride cancellation policy, in which drivers sometimes force customers to cancel rides after accepting reservations, leading to customers who pay cancellation penalties. The government had made clear that there would be “zero tolerance for such malpractice” by taxi assemblers.

Car booking platforms were advised to take consumer complaints as a high priority and take remedial steps to ensure adequate protection of consumer rights.

“To address issues such as trip cancellations, drivers not turning on the air conditioning while riding, or refusing to accept online payments, the company has taken new measures,” Uber said on Thursday.

Initiatives include enabling drivers to make informed choices through trip destination information.

“We understand the feeling you get when a driver calls you and asks the dreaded question: ‘Jana Kahan Hai’ (Where you should go) and then you cancel your trip,” Uber said.

To remove frustration for riders and drivers alike, Uber said it is now showing ride destinations to drivers before they decide to accept the ride.

“In our attempt to incentivize the right platform behavior – drivers who meet a pre-set threshold for journey acceptance will be eligible for destination information so they can make an informed decision. The pre-destination feature is already in 20 cities and will be expanded to all others.”

Uber said it believes the changes will be appreciated by drivers, and will in turn translate into a better experience for riders.

“With these changes, we are also strengthening service quality expectations with drivers especially in areas such as cancellation and AC ride guarantee,” she said.

In addition to driver notifications and training, frequent complaints from passengers about these QoS essentials can lead to penalties and even restricted app access.

Noting that the issues involved are complex and “there is no magic bullet,” Uber pledged its commitment to “listening to passengers and drivers.”

Uber has acknowledged that drivers ‘understandably’ don’t like driving out of their way to pick up passengers, and said that to fix the situation, it has introduced additional earnings for drivers in the event they have to travel long distances to pick up passengers.

“This will give drivers the convenience to accept more trips and benefit riders while increasing the reliability of the ride,” Uber said. “Drivers will be able to see the earnings from long-haul transfers, shown separately on the fare receipt.”

As drivers want more flexibility about payments, Uber is now offering drivers a way to pay (cash or online) before the trip.

“This enables the driver to choose a cash ride only if that is what they need. Taking an extra step to make money or an online decision irrelevant, we have now introduced a daily payment process for drivers,” according to Uber.

This will ensure that profits for the Monday-Thursday ride are transferred to the drivers the next day, while profits from Friday-Sunday are deposited on Monday. “Our goal at Uber is to provide a safe and reliable platform for drivers and passengers and any experience that falls short is unacceptable to us,” said Nitish Bhushan, Director of Central Operations at Uber India.

Buchan added that new product features such as Destination Offer, Long Pickup Fees, Daily Payments, and Cash Index combined with recent price increases should address reliability and service quality concerns in a more comprehensive way, while improving the overall experience for passengers and drivers.

2022-05-19 17:33:40

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